Delivery Information

What destinations do we ship to?

 

Intelligent Health Systems ships to most destinations in the world including Australia, New Zealand, USA, Canada, UK, Japan and parts of Europe and Asia.

 

We use Australia Post for all our Australian deliveries and all international orders.

 

How much will I pay for shipping?

All shipping costs are calculated according to current Australia Post rates.

 

How long will it take for my order to arrive?

 

This depends on the country of destination. Typically, delivery is between 3-5 business days within Australia and 3-10 working days in New Zealand. Other international orders will vary due to the destination and the customs regulations. They usually take between 4-21 working days to arrive.

 

Should your order be delayed due to any unforeseen circumstances we will contact you using the details you provided when placing your order.

 

Occasionally the customs agency within the destination country may choose to delay individual shipments as a random security / inspection measure; these delays can be between 2-4 weeks for the United Kingdom and United States and 4-6 weeks for continental Europe except for Belgium, Italy and the Netherlands which can be up to 8 weeks.

 

Can I ship to multiple addresses?

 

No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

 

Can I change my order after it has been placed?

 

Address details can be changed provided we are notified on time prior to the order being shipped. Please contact us immediately with any changes.

 

How can I track my order?

 

When we receive your order we will automatically send you an email with your order number and details attached. We use Australia Post for all Australian delivers and international deliveries. Please contact us at info@mozzigear.com.au or +61 (0) 3 9818 1229 or +61 (0) 3 9818 7528 if you need help in tracking your order.

 

What happens if my product is damaged or defected when it arrives?

 

Intelligent Health Systems endeavours to provide customers with the highest quality products. However, should your item be damaged or defected in anyway please send an email to info@mozzigear.com.au within 7 days of your purchase.

 

On receipt of your email we will assign you a tracking number. You then will need to mail your item(s) to the following address:

 

Intelligent Health Systems Pty Ltd
Returns Department Tracking #
PO Box 715
Hawthorn BC
Hawthorn VIC 3122
Australia

 

Please include in your package a signed letter stating the reason for your return and the original invoice. PLEASE NOTE: Products that have been used or altered will not be accepted for return or exchange.

 

What if my order is incomplete or doesn’t arrive?

 

If you have a problem with your order please contact us on info@mozzigear.com.au or +61 (0) 3 9818 1229 or +61 (0) 3 9818 7528.